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* Duration of custom '''[Maximum 4 weeks!]''' | * Duration of custom '''[Maximum 4 weeks!]''' | ||
==== [[Special:MyLanguage/2 Personen eine Verbindung| | ==== [[Special:MyLanguage/2 Personen eine Verbindung|When 2 (or more) people play on the same server via a PC]] ==== | ||
* Der eigene Account-Name | * Der eigene Account-Name |
Version vom 5. Februar 2020, 20:11 Uhr
Here you can find a small overview, what has to be in which ticket to the support.
Important
Very important in your reports: The subject!
This should not be "Hi" or "Problem". Instead, it should actually represent the content of the message.
Example: "Account theft" or "Cheater found"
General
In general you should contact the support for the following things:
- Violations of Game Rules
- Suspicion of cheating Farming/Bugusing
- Unsuitable player names, profile descriptions, weapons, guild names
- Deletion of a 0-Man Guild
- Guild without rights Guild rights loose
Basically always the following should be present in the ticket:
For problems & more
- The name of your own account
- Name of /MoonID / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- The own User ID
- The server
- Does the account have premium? If so, how long?
- Problem description: What was the last thing done before the problem occurred?
- Category in the ticket: Match/Payment (Payment if there were/are problems with payments)
break rules
- The link to the offending player/guild
- The suspicion of what he's contravening
- A reason. (Don't just throw accusations around)
Other
For Sitting messages
- Own account name
- Server
Name of MoonID/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Name of the person to custom
- Server
- MoonID of the person of interest / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Duration of custom [Maximum 4 weeks!]
When 2 (or more) people play on the same server via a PC
- Der eigene Account-Name
- Der Server
- MoonID/UserID
- Der Name des Accounts der über den selben PC/die selbe IP läuft
- Der Server
- MoonID des Accounts/UserID Eigene E-Mailadresse im Account (wenn euer Account nicht mit dem MoonID Portal verbunden ist)
Übersicht Tickets wegen anderen Meldungen
Meldung zu breiter/langer Profile
- Link zu dem Spieler/oder UserID des Spielers
- Kurze Erläuterung
Meldung zu breiter/langer Clanprofile
- Link zu der Clanübersicht/oder ClanID des Clans
- Kurze Erläuterung