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== General== | == General== | ||
In general you should contact the support for the following things: | |||
* | * Violations of [[Special:MyLanguage/Spielregeln|Game Rules]] | ||
* | * Suspicion of cheating [[Special:MyLanguage/Farming|Farming]]/[[Special:MyLanguage/Bugusing|Bugusing]] | ||
* | * Unsuitable player names, profile descriptions, weapons, guild names | ||
* | * Deletion of a [[Special:MyLanguage/0-Mann-Gilden|0-Man Guild]] | ||
* | * Guild without rights [[Special:MyLanguage/Gildenrechte los|Guild rights loose]] | ||
* [[Special:MyLanguage/Sitting|Sitting]] | * [[Special:MyLanguage/Sitting|Sitting]] Reports | ||
* [[Special:MyLanguage/2 Personen eine Verbindung| | * [[Special:MyLanguage/2 Personen eine Verbindung|When 2 (or more) people play on the same server via a PC]] | ||
Basically <i>always</i> the following should be present in the ticket: | |||
=== | === For problems & more === | ||
* | * The name of your own account | ||
* Name | * Name of [[Special:MyLanguage/MoonID|/MoonID]] / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal) | ||
* | * The own [[Special:MyLanguage/User ID|User ID]] | ||
* | * The server | ||
* | * Does the account have premium? If so, how long? | ||
* | * Problem description: What was the last thing done before the problem occurred? | ||
* | * Category in the ticket: Match/Payment (Payment if there were/are problems with payments) | ||
=== | ===break rules=== | ||
* | * The link to the offending player/guild | ||
* | * The suspicion of what he's contravening | ||
* | * A reason. (Don't just throw accusations around) | ||
=== | ===Other=== | ||
==== | ==== For [[Special:MyLanguage/Sitting|Sitting messages]] ==== | ||
* | * Own account name | ||
* Server | * Server | ||
Name of MoonID/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal) | |||
* Name | * Name of the person to custom | ||
* Server | * Server | ||
* MoonID | * MoonID of the person of interest / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal) | ||
* | * Duration of custom '''[Maximum 4 weeks!]''' | ||
==== [[Special:MyLanguage/2 Personen eine Verbindung| | ==== [[Special:MyLanguage/2 Personen eine Verbindung|When 2 (or more) people play on the same server via a PC]] ==== | ||
* | * The own account name | ||
* | * Server | ||
* [[Special:MyLanguage/MoonID|MoonID]]/UserID | * [[Special:MyLanguage/MoonID|MoonID]]/UserID | ||
* | * The name of the account running on the same PC/IP | ||
* | * Server | ||
* MoonID | * MoonID of the account/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal) | ||
== | == Overview tickets because of other messages == | ||
==== [[Special:MyLanguage/§17 (Spielregel)| | ==== [[Special:MyLanguage/§17 (Spielregel)|Message too wide / long profiles]] ==== | ||
* Link | * Link to the player/or UserID of the player | ||
* | * Brief explanation | ||
==== [[Special:MyLanguage/§17 (Spielregel)| | ==== [[Special:MyLanguage/§17 (Spielregel)|Message on wide/long guild profile]] ==== | ||
* Link | * Link to the guild overview/or guild ID of the guild | ||
* | * Brief explanation | ||
== | == See also == | ||
* [[Special:MyLanguage/Ticket-System|Ticket-System]] | * [[Special:MyLanguage/Ticket-System|Ticket-System]] | ||
* [[Special:MyLanguage/Administrator|Administrator]] | * [[Special:MyLanguage/Administrator|Administrator]] | ||
* [[Special:MyLanguage/Spielregeln| | * [[Special:MyLanguage/Spielregeln|Rules of the game]] | ||
* [[Special:MyLanguage/User ID|User ID]] | * [[Special:MyLanguage/User ID|User ID]] | ||
[[Kategorie: | [[Kategorie:Fragen_zum_Spiel/en]] |
Aktuelle Version vom 14. Oktober 2021, 08:14 Uhr
Here you can find a small overview, what has to be in which ticket to the support.
Important
Very important in your reports: The subject!
This should not be "Hi" or "Problem". Instead, it should actually represent the content of the message.
Example: "Account theft" or "Cheater found"
General
In general you should contact the support for the following things:
- Violations of Game Rules
- Suspicion of cheating Farming/Bugusing
- Unsuitable player names, profile descriptions, weapons, guild names
- Deletion of a 0-Man Guild
- Guild without rights Guild rights loose
Basically always the following should be present in the ticket:
For problems & more
- The name of your own account
- Name of /MoonID / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- The own User ID
- The server
- Does the account have premium? If so, how long?
- Problem description: What was the last thing done before the problem occurred?
- Category in the ticket: Match/Payment (Payment if there were/are problems with payments)
break rules
- The link to the offending player/guild
- The suspicion of what he's contravening
- A reason. (Don't just throw accusations around)
Other
For Sitting messages
- Own account name
- Server
Name of MoonID/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Name of the person to custom
- Server
- MoonID of the person of interest / UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
- Duration of custom [Maximum 4 weeks!]
When 2 (or more) people play on the same server via a PC
- The own account name
- Server
- MoonID/UserID
- The name of the account running on the same PC/IP
- Server
- MoonID of the account/UserID Own e-mail address in the account (if your account is not connected to the MoonID portal)
Overview tickets because of other messages
Message too wide / long profiles
- Link to the player/or UserID of the player
- Brief explanation
Message on wide/long guild profile
- Link to the guild overview/or guild ID of the guild
- Brief explanation